Where do we ship to?

We currently only deliver to Singapore addresses. For overseas purchasers, please contact us at mail@urbansproutz.co as different countries have different requirements for the import of seeds and natural materials like our Coco Beds & Coco Wheels.

When do we ship your order?

We pack your orders fresh when you place them, so for orders placed before 5pm on Mondays-Fridays, we ship the next working day. For orders that are placed after 5pm, we ship the day after. Orders placed on weekends (before Sunday 5pm) are shipped on Mondays. Orders placed on Public Holidays (before 5pm) after shipped the next working day.

How do we send your order to you?

All orders are sent by regular mail by SingPost where possible. If your order cannot fit into your mailbox, it will be sent via Speedpost or Private Courier. You should expect to receive your order between 3-7 days. If you need your order urgently, this can be arranged with additional delivery charge. Please contact us at mail@urbansproutz.co .

How do I return my order if it had arrived damage?

If your order arrived damaged, please send us an email at mail@urbansproutz.co within 7 days of delivery, and we will send you a replacement. Please also refer to our Refund Policy

 

Please also refer to Section 6 of our Terms of Service for additional Terms & Conditions that are related to our Shipping policy.